Terms, Conditions and Warranty Policy
We at Orient Express Racing want you to be happy with your purchase. If for any reason you’re unhappy, we’ll do our best to make things right.
Visit our site for stock checks, product information and placing orders. You can also contact us by phone Monday through Friday 9:00 AM-6:00 PM EST. Have parts numbers whenever possible to eliminate fitment issues or miscommunications. Issues arising for orders placed without part numbers and/or vague descriptions will not be our sole responsibility.
Dealers can request access to our website dealer portal for online ordering and price checks. Web, fax or email orders will be responded to ASAP with confirmations. WE SHIP MONDAY THROUGH FRIDAY.
Most orders placed by 12:00 PM EST for in-stock items are expected to ship the same day. Orders are shipped primarily with UPS or USPS. Special arrangements can be made for FedEx and DHL. We strive to select the most cost/time efficient methods for each individual order. Shipping preferences should otherwise be specified.
We politely request that you
- Inspect incoming shipments and notify us of any issue within two days of receipt.
- If your shipment arrives damaged, you must retain all packaging materials for carrier claims inspection.
- Returned goods for credit or refund MAY BE REQUESTED only within seven days of receipt with the following conditions. We reserve the right to accept or deny any request for returned merchandise for any reason.
- Returned goods for credit or refund must first obtain a Return Authorization by contacting Customer Service at 631-231-9552 or emailing sales@orientexpressracing.com. Sorry, no returns on Fork Springs/Shock Springs, Tools and/or Electrical Components; all sales FINAL.
- Returned goods for credit or refund must be in original undamaged packaging and include a copy of your invoice.
- Returned goods for credit or refund must not be fitted or used and if found to be so will be returned at purchaser’s expense.
- Returned goods for credit or refund will incur a minimum 10% restock fee in most cases. Be aware additional restock fees may apply for items we do not ordinarily stock or if additional repackaging is required.
- Return goods subject to refunds or credits may take at least 14 days for processing from the date of goods receipt to our warehouse.
- Special ordered items are final sale and exempt from Return, Credit or Refund.
- Cancelled orders will incur a 10% restock fee if special ordered items have been boxed and invoiced.
- Returns/exchanges for purchases that originally qualified for free shipping may be responsible for the original outgoing shipping costs.
- If it's our mistake we will issue a Return Authorization number and refund return shipping fees.
- All other returns are at the purchaser’s expense. Custom fitments or special order items are considered final sale and exempted from our return policy.
- When we receive the returned merchandise we’ll either credit the part price you originally paid, or send you a replacement at our expense.
- All goods purchased from Orient Express are covered by a full one year manufacturer warranty.
- Warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear.
- Claims for products purchased through an Orient Express dealer MUST be processed by that original seller. Warranty coverage may include parts and labor and excludes shipping costs.
- If you have any questions or comments about products on our website, please contact us at 631-231-9552 or via email: sales@orientexpressracing.com.
- Your order ("Order") constitutes an offer to us to buy the Goods you select via your Order on this website. All Orders are subject to availability and acceptance by us. Our site automatically sends order confirmations to the email address associated with the order. A separate email containing your invoice receipt and tracking number will be sent when your order is released to the carrier. Additionally your tracking number will be posted to your online account once your order has shipped.
Registration, Passwords and Security
You have the option to open an account to place new orders and simplify repeat orders. On registration of an online account, you can select a Password and Username. You are responsible for maintaining the confidentiality of your Password and Username and are responsible for all activities that occur under them. We do not have the means to check the identity of people using our website and will not be liable where your Password or Username is used by someone else (unless such use is due to our negligence). You agree to notify us immediately of any unauthorized use of your Password or Username of which you become aware.
If you are under 18 years old you are not authorized to make a transaction or register an account with us on our website. By placing an order through the website, you confirm that you are legally capable of entering into binding contracts and you are at least 18 years old.
Prices and Delivery
The price of the goods is as stated on this site and as part of the order process will be reflected in our confirmation to you. In the case of an obvious error, we will contact you to reaffirm.
Prices shown on the Product Pages do not include delivery. All international orders may be subject to clearance fees, duties and taxes of which the purchaser is solely responsible. We offer a number of options for shipping and make every attempt to ship as inexpensively and efficiently as possible.
Shipping charges will be confirmed during the checkout process. If you prefer some other method, email an order to sales@orientexpressracing.com and specify your shipping preferences. Small East Coast to West Coast shipments are generally shipped by USPS Priority 2-Day service to most locations.
Most in-stock items ship the same day or within 24 hrs. If we are unable to ship within that time we will email as soon as possible with an estimated shipment date.
Payment for all Goods must be by credit/debit card. We accept payment with Visa, MasterCard, American Express, Discover and PayPal. We reserve the right to seek additional documentation for all INTERNATIONAL ORDERS and orders being shipped to CONSOLIDATORS.
Payments for website orders are processed at the conclusion of the checkout and confirmation receipts are sent to the email address associated with the Web Order. We will process payment for all the goods in your cart. Back ordered goods will be shipped when they are in stock. You may cancel back ordered goods before the point of shipment by emailing Customer Service at sales@orientexpressracing.com.
The request must include your original Web Order Number. For your security, when using a credit/debit card, the billing name, ship-to address and phone number must match that of the credit/debit card used for payment.
We reserve the right to cancel any order that does not match these criteria. Customers may be subject to additional fees for address corrections. We pledge to never rent, sell or trade your private information or shopping habits. Our site does not save credit card information. We will capture your billing address and IP address while processing your order. We will only use your phone number to contact you if we need to clarify any part of your order. 1ST-TIME ORDERS: For your protection, we may require additional information from you to process your order.
SMS Privacy Policy
Effective Date: November 1st, 2024
At Orient Express Racing, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our telecommunications texting services ("Service"). By using our Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use our telecommunications texting service, we may collect the following types of information:
- Personal Information: This may include your name, phone number, email address, and other contact details you provide.
- Message Content: We may collect the content of your text messages, including the sender and recipient information, text content, and any other data shared through the Service.
- Usage Data: This may include data related to your use of the Service, such as timestamps, message delivery status, device information, IP address, and other technical information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide the Service: To send and receive text messages and manage your communication.
- Customer Support: To respond to your inquiries, resolve issues, and provide customer service.
- Service Improvement: To enhance the functionality, performance, and security of the Service.
- Compliance and Legal Obligations: To comply with applicable laws and regulations or to respond to lawful requests from authorities.
3. How We Share Your Information
We do not share your personal information with third parties except in the following situations:
- Service Providers: We may share your information with trusted third-party vendors or service providers who help us operate our Service, such as cloud hosting providers, analytics partners, or communication platform providers.
- Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.
4. Data Retention
We retain your personal information and message data only as long as necessary to provide the Service and for any legal, accounting, or reporting purposes. When it is no longer needed, we will securely delete or anonymize the information.
5. Security
We implement reasonable security measures to protect your personal information and ensure the confidentiality of your messages. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request to view the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal data, subject to applicable legal requirements.
- Opt-Out: You may choose to opt out of receiving certain text messages, such as promotional or marketing communications. To exercise these rights, please contact us at sales@orientexpressracing.com.
7. Third-Party Services
Our Service may contain links to third-party websites or services that are not operated by us. This Privacy Policy applies only to our Service and does not cover the practices of third-party services. We encourage you to review the privacy policies of any third-party sites or services you visit.
8. Children's Privacy
Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on our website and update the effective date above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: Orient Express Racing 28 Grand Blvd N Brentwood, NY 11717
Email: sales@orientexpressracing.com